The front desk agent Joyce who was pleasantly helping us had told us that it would take about half hour for the rooms to be ready and that is when Madeline Mullen jumped in and said that if we wanted our rooms right away they are available on a different floor.

Upon check in we had requested 4 rooms on the same floor (even at the time of booking 2 weeks prior to our stay we had requested that). Amazingly beautiful resort but disturbingly pathetic service by the front desk supervisor Madeline Mullen. She then looked up on the computer to see if our rooms were ready and surprisingly they were ready at 6pm even though the check in time was 4pm. We went back 2 hours later waiting in the lobby with the family trying to find out if we have our rooms or not, Madeline Mullen was extremely rude and spoke with great attitude. Even though the check in time was 4pm, we did not receive any text message stating that our rooms are ready. We were then told that they will text us when the rooms will be ready or to come back in half hour. I told her if the wait is about half hour or so as mentioned by Joyce, we will wait and she said ok.

The check in time was 4:00 pm and we were told to wait for 2 rooms out of 4 because they were not ready. Upon check in we had requested 4 rooms on the same floor (even at the time of booking 2 weeks prior to our stay we had requested that).

Hilton Hawaiian Village Waikiki Beach Resort.

Hotels near ITT Technical Institute - Everett Campus.

Overall not too bad a place to work and will allow you to get your foot in the door. There’s not much room and there’s a preference, which is understandable, but makes it hard to advance further. The supervisors all care for you and have your back just bear with them because they have to take the blunt from the directors. Overtime will come around now and again but you can work the events and that is always a good time. Though, there’s a real lack of safety for the officers as they are ill equipped. You’ll get good training and as long as you follow it you should be alright if the time comes you have to use it. The best part is actually getting to do Security work but that will most likely be on the later shifts. Guest interaction is fun and challenging as it can always be something different. Your average day will be standing at post’s and making sure guests have ID.

Your peers will really make your day go by more enjoyable.

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